Gray Harbor Prep is operated by Atlantic Beauty LLC, a North Carolina limited liability company doing business as Gray Harbor Prep ("Gray Harbor Prep," "we," "us"). These Terms of Service ("Terms") govern your use of our website and our warehousing, fulfillment, and Amazon FBA preparation services (the "Services"). By requesting a quote, opening an account, or delivering inventory to our warehouse, you ("Client," "you") agree to these Terms and to our Master Warehousing, Fulfillment & Amazon FBA Preparation Agreement (the "Agreement"), which every client signs before we accept inventory. If these Terms and a signed Agreement conflict, the signed Agreement controls.

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1. Our Services

We provide business-to-business logistics services, including receiving, inspection, FNSKU and carton labeling, poly bagging, bubble wrapping, bundling and kitting, storage, Amazon FBA shipment preparation, shipment forwarding, and return processing. We may decline any request that violates law or Amazon policy, involves prohibited or hazardous goods, or presents unreasonable operational risk. Our Services are for businesses only and are not offered to consumers.

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2. Pricing and Fees

Fees are set out in our current Price Sheet, available on the Pricing page, and in any written quotation we issue. Services not listed on the Price Sheet (for example reconciliation, photography, emergency processing, or custom projects) are quoted separately. We may revise pricing on at least 14 days' written notice; continued use of the Services after the effective date constitutes acceptance. If pricing sources conflict, the order of precedence is: signed Agreement, signed amendment, most recent written quotation, invoice, email, website. Client is responsible for all taxes, duties, and customs charges relating to its inventory.

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3. Billing and Payment

We invoice for Services in U.S. dollars. Invoices are due within 7 calendar days of the invoice date and may be paid by ACH, wire transfer, or credit or debit card through our secure invoice payment link (card payments are processed by Stripe). Unpaid invoices accrue a late charge of 1.5% per month (18% per year) or the maximum rate permitted by law, whichever is less. If an invoice is past due we may suspend Services and withhold release of inventory until the balance is paid; storage fees continue to accrue during any suspension. Client may dispute an invoice item in writing within 15 days of the invoice date; undisputed amounts remain payable and may not be withheld or offset.

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4. Refunds and Cancellation

Because our fees are charged for labor, materials, and storage that have already been performed or reserved, completed Services are non-refundable. If we confirm a billing error, the correction is applied as a credit on your next invoice. If a fulfillment error is caused solely by our failure to follow your written instructions, your exclusive remedy is that we re-perform the affected Services at no charge and cover the reasonable outbound shipping cost to correct the error. Either party may terminate the service relationship for any reason on 30 days' written notice. On termination, all outstanding fees become due immediately, and Client must provide shipping instructions and remove all inventory within 30 days; storage fees continue to accrue until inventory is removed.

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5. Client Responsibilities

Client warrants that it lawfully owns or controls all inventory delivered to us and that the inventory is genuine, lawfully imported, and compliant with all applicable laws, regulations, Amazon policies, and carrier requirements (including FDA, CPSC, FCC, FTC, DOT, and U.S. Customs rules where relevant). Client must provide complete written instructions, tracking numbers, packing lists, SKU details, and Amazon shipment information before processing begins. We rely entirely on Client's written instructions and are not liable for losses caused by inaccurate, incomplete, conflicting, or late instructions. Hazardous materials, lithium batteries, firearms, alcohol, tobacco, controlled substances, and other regulated goods may not be delivered without our prior written approval. Client agrees to indemnify Gray Harbor Prep against any claim arising from the legality, safety, or intellectual property status of its products.

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6. Receiving, Storage, and Claims

At receiving we perform a carton count, visible external inspection, and photograph the exterior of the shipment. Receiving does not include product testing, authenticity verification, or hidden shortage verification unless purchased separately. Storage is billed per receiving batch from the actual receiving date, and outbound shipments are fulfilled first-in, first-out per SKU unless instructed otherwise. Any claim for shortage, damage, or loss must be submitted in writing within 30 days of the shipment, inventory report, or notice giving rise to the claim, with supporting documentation (commercial invoice, landed cost, SKU, quantity, photographs). Any legal action relating to loss or damage must be commenced within 9 months.

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7. Limitation of Liability

We exercise the care of a reasonably careful warehouse operator under North Carolina law (N.C. Gen. Stat. § 25-7-204) and are liable only for loss or physical damage caused by our failure to exercise that care while inventory is in our exclusive custody. If liability is established, our liability is limited to the lesser of Client's documented landed cost or US$25.00 per affected unit, up to US$1,000 per claim and US$5,000 in any 12-month period. Client may request an increased declared-value limit in writing before delivery, subject to an additional monthly charge. We are not liable for lost profits, Amazon reimbursement or account decisions, listing suppression, business interruption, or any indirect, incidental, consequential, special, or punitive damages, nor for loss caused by manufacturer defects, concealed shortages, supplier packing errors, carrier handling, customs, Amazon processing, product expiration, or events beyond our reasonable control. Our insurance covers our own operations only; Client is responsible for insuring its inventory.

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8. Warehouseman's Lien and Abandoned Inventory

Under N.C. Gen. Stat. § 25-7-209 we hold a warehouseman's lien on all inventory in our possession for all amounts owed. If an invoice remains unpaid for more than 30 days we may, after written notice, refuse release of inventory, return it at Client's expense, or sell or dispose of it and apply the proceeds to the balance. Inventory left without payment or shipping instructions for more than 90 days after written notice may be deemed abandoned.

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9. Amazon Marketplace and Account Access

We provide logistics services only and make no warranty regarding Amazon receiving times, reconciliation, reimbursements, account health, listing status, or marketplace performance. If Client asks us to create FBA shipments in its Seller Central account, Client grants access through a limited-permission secondary user (never primary credentials), retains sole ownership of the account, and may revoke access at any time.

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10. Confidentiality

Each party will keep the other's non-public information confidential, including pricing, suppliers, inventory, sales data, and Amazon account information, for five years after the relationship ends (and indefinitely for trade secrets).

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11. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, utility or internet failures, labor disputes, cyber incidents, government action, public health emergencies, or carrier disruptions.

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12. Governing Law and Disputes

These Terms are governed by the laws of the State of North Carolina. The parties will first attempt to resolve any dispute through good-faith negotiation and, if unresolved within 30 days, may request confidential mediation. Any legal proceeding must be brought exclusively in the state or federal courts located in Wake County, North Carolina. The prevailing party is entitled to recover reasonable attorney's fees and costs to the extent permitted by law.

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13. Website Use and Privacy

Content on this website is provided for general information and may be updated without notice. Our collection and use of personal information is described in our Privacy Policy.

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14. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date above reflects the current version. Continued use of the Services after an update constitutes acceptance of the revised Terms.

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15. Contact

Atlantic Beauty LLC d/b/a Gray Harbor Prep

2031 Production Dr., Apex, NC 27539

info@grayharborprep.com | 315-758-2280

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Download the full Master Warehousing, Fulfillment & Amazon FBA Preparation Agreement (PDF)